Shipping & Return

shipping
Your package will be shipped 1-2 business days after the order has been placed. Every order will be shipped via USPS first class which takes approximately 2-4 business days.

*Custom orders will have its own ship out schedule which you will be informed individually. 

Shipping is US only, but international shipping is available with customer covering 100% shipping cost. Please e-mail from international shipping details.

 

returns and exchanges
Any items that have been purchased within 7days are returnable/exchangable. unfortunately, you will be responsible for the cost of mailing the items in this case.

All final sale and no exchange/refund for customized goods and custom made products.

 

changing or canceling an order      
Changing non-custom / custom order is acceptable as long as the order has not been shipped / made. Please check to see if possible by e-mailing. Same thing applies to canceling your order.

damages or defects
In the event that an item you receive is damaged or defective in any way, email at kyoko@mrlybrand.com. To initiate a claim, please send your order# along with a brief description of the issue and photo documentation.